If you are using a computer, the computer has to be connected to the gdocntl network. The door sensor link status in the app is, Connection Unknown. What do I do? A flashing green light indicates that the garage door opener is connected to a Wi-Fi router but has not established a secure communication link to the cloud. Can I turn off the light and the sound when I operate the door using the app? If that does not work, you can also purchase a Wi-Fi extender. Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers! A video on how to add another sensor is available, The light above the button on my door control module is, If the battery on the door position sensor dies, the door control module will try to communicate with it but after approximately 15 seconds, the door control module will turn on the, The door position sensor can also stop communicating after an extended power outage or if the door control module is unplugged. If the battery is dead, the LED will not turn on. A flashing green light indicates that the door control module is connected to a Wi-Fi router but has not established a secure communication link to the cloud. You can connect the opener to iPhone using the Aladdin Connect System. If I have 2 or 3 doors, how can I tell what door will move when I get the alarm? If you do not hear the beep or the LED light does not turn yellow after several seconds, unplug the door control module, wait 30 seconds, then restore power. My google investigating showed this is likely because it is setup through the app already from the previous owners. What is the gdocntl-XXXX network and why do I need to connect to it? Blue wire nuts. To resolve the issue. Solid Green light - The Door Control Module is properly connected and ready for use with the Aladdin Connect . 11. If power is OK: Check connections at powerhead terminals and at wall console. The garage door opener is not compatible with 5 GHz networks. A Duration Rule closes your garage door if it has been open for a certain period. Once you are connected to the gdocntl network, go to the web browser on a smartphone or computer and enter 192.168.1.1. The blue LED on the door position sensor will turn off when it is connected to the door control module. Select the home Wi-Fi network from a list of available networks, keep the WPA2 encryption selection, and then scroll down, enter the password for your home Wi-Fi network, keep the default service selection, and then select save. The devices can be located in one location or muliple locations. When the LED changes from red to blue, go to the Wi-Fi settings on your smartphone and connect to the gdocntl network. If a door sensor was previously connected, it could have been deleted from the door control module by pressing and holding a door button on the door control module until it beeps. Yellow light: The Door Control Module is in Wi-Fi configuration mode and ready to be configured. Repair or replace. This connection eases the worry of did I close my garage door, as it controls and monitors the status (opened or closed) of your garage door from anywhere. To reconnect the sensor faster, you can simply press the button on the door sensor and it will reconnect to the door control module When manually entering the serial number, the letters are all capitalized. The Model 2128BL is a Wi-Fi-connected garage door opener with the Aladdin Connect smart system built directly in, plus includes LED lighting along with a battery backup! By pressing the open/close button in the app, By a smart home or voice control system that you set up. If the sensor detects an object passing through the beam when the garage door is closing, it will automatically reverse itself. Now you can manually pair the new door position sensor to the door control module using the process here. . Since a single door control module can control up to 3 doors, the unit has 3 buttons one for each door. Example: The babysitter can have access to DOOR 1 every Monday and Wednesday between 8:00 am 4:00 pm. Door open and door closed notifications give you an alert when the door status is changed from open or closed. The status of my doors is not up to date. The LED on the door position sensor can be slow flashing, fast flashing, on, and off. Customer service can also help you get your doors connected to the new account. For example, the Genie 2128 Connected Pro Series with Aladdin Connect is a . Try turning off cellular data on your smartphone and trying to configure Wi-Fi again. How many doors can I control through the app? I've tried all of the reset solutions I've found under "troubleshooting" -- including doing a reset on the cable . I cant find the email or the activation link to activate my account. Verify that you have two bars of Wi-Fi signal in your garage, Verify that your Wi-Fi network and password are correct. Press and hold the Wi-Fi button for several seconds until you hear a beep, and the LED light should turn. Connecting to your home Wi-Fi network may take a few minutes, but this does not necessarily mean the connection will be unsuccessful. Plug a lamp into outlet used for powerhead. Additional DPS sensors can be purchased separately from your local Genie retailer. Wi-Fi extenders are available at electronics stores such as Best Buy. . The round LED light is flashing red. If you cannot find the email to activate your account in your email, check your spam or junk folders. The diagram on the right also shows the precise location of the button by highlighting in it blue. Click on the configure button. A solid green light indicates that the garage door opener is properly connected and ready for use with the app. The Genie Aladdin Connect smartphone connectivity has a completely free smartphone app that takes only a couple minutes to set up. There are several types of notifications. A video of the installation is available here. When the door position sensor is stood up vertically with the button on the bottom and the logo on the top, the door position sensor reports the door is closed. The Genie Aladdin Connect smartphone connectivity has a completely free smartphone app that takes only a couple minutes to set . How to I reconfigure Wi-Fi? UL safety standards require that anyone in the garage be notified with a light and audible alarm for 5 seconds before the door operates. press and hold the "Learn Code" button until the "Radio Signal" indicator starts blinking, then release the button. The Genie Company is now bringing Smart Home Technology to the garage. The activation link expires after 24 hours. What does door status unknown mean and how do I clear this error? If the garage door opener LED stays blue, it means that the smartphone was unable to connect to the gdocntl network and pass the home network information to the garage door opener. If you have forgotten the email address that you used as your username, you can select forgot email on the login screen, then scan the QR code on your Wi-Fi device, enter your first and last name, and then answer a security question to find out what email address you used as your username. This technology makes the 2128BL a feature packed choice for the homeowner who wants a reliable opener with more power along with the latest and greatest features that we offer. It can take up to one minute for the door sensor to connect to the door control module. How do I reset my password? Double-check that you are pressing the top button, labeled Wi-Fi. Rapidly flashing green light on Genie RC73 remote - Can't reprogram! If after a minute the light above the door button on the door control module does not turn blue, you will need to manually pair the door position sensor to the door control module. Repeat the process for the second wire. When the blue LED turns off the association of the door sensor to a door button is deleted. Troubleshooting Guide. terminal. Contact customer care. Upgrade your phone OS to a newer version. Check that the door sensor is within line of sight and within 30 ft of the door control module and that they are not separated by a wall or other metal obstruction. Enter the saved PIN on the keypad. Genie Aladdin Connect enabled garage door openers ensure safety, security and peace of mind, allowing you to control access for family or service providers and remotely open, close & monitor your garage door from anywhere. Aladdin Connect is a smartphone-enabled garage door controller activated from anywhere via the homes Wi-Fi connection. Step 5: Split the cables of the new sensor and put them together properly. Look at the Wi-Fi icon on the top of the screen on your smartphone. I am not getting notifications on the new app. What do I do? Plug the Power Pack into the wall outlet. Recurring users cannot see the position of the door. If you are installing a retrofit kit, you have to scan the serial number on the back of the retrofit kit, not the serial number on the garage door opener or other devices. Once you hit configure Wi-Fi, the app will take you through the steps to connect the device to your new router. To function effectively, your garage door opener needs at least two bars or (-65dbm) of Wi-Fi signal to communicate with the app and the cloud. The door control module is not compatible with 5 GHz networks. Both LED lights on my garage door opener are red. Additional door sensors, part number 39279R, are available separately. Check the battery by briefly pressing the door position sensor button. Your Internet Service Provider likely set up the password on your Wi-Fi router and provided you with that information when connected to your home. or push-button terminal and the other to the common or comm. Opener does not operate when wall control is pressed. The app can control up to 60 doors, so you can have 20 door control modules, each controlling three garage doors, or 60 door control modules each controlling one door, To function effectively, your door control module needs at least two bars or (-65dbm) of Wi-Fi signal to communicate with the app and the cloud. With your phone in your hand, stand in your garage where you are going to install the door control module. If you are unable to click on the link in the email, it may be the security settings on the email app that blocks or disables links in the body of an email. . A red light means that the door sensor is paired with the door control module, but not communicating. If you need assistance, please contact the customer care team. A few seconds later the blue LED above door button 1 on the door control module is turned on indicating that door button 1 is associated with and communicating with the door position sensor. If the battery on the door position sensor dies, the door control module will try to communicate with it but after approximately 15 seconds, the door control module will turn on the red LED above the door button indicating that it has lost communication with its paired door position sensor. Try to turn off electronic devices such as LED lightbulbs located in or near the garage. The light above the door button will begin flashing blue indicating that the door button is ready to be paired with a door position sensor. For Android devices, turn off cellular data by swiping down from the top of the screen and tapping settings. How to Connect a Genie Garage Door Opener to iPhone. The reset-password link will work on mobile device only if the app is already installed on that device. The door position sensor should be mounted to the garage door end stile on the TOP door panel only. What do I do? If the blue LED does not flash when the button on the door sensor is pressed, the battery is likely dead. The blue door position sensor LED remains off during normal operation and during setup after some time. If you have a good Wi-Fi signal and are unable to complete the set up contact the customer care team. If they object to the transfer, you will need to contact customer care to resolve the problem. Manually operating the door will clear the UL Lockout message and allow you use your app to remotely close the door. Where it can be seen and heard while standing in the garage - The door control module gives a safety warning when the door is being operated remotely so the warning must be seen or heard by anyone in the garage when the door is open. I have asked about this on Discord, and one other person said they experienced the same problem. If you cant find it there or if the activation time has expired, you can get another activation link by signing in with the credentials you used during sign-up. Genie has also partnered with other top smart home companies to offer even more convenience, simplicity, and security to the smart home industry. Blinking Green light: . Blinking Green light - The Door Control Module is connected to Wi-Fi router but not connected to the internet or the cloud server. How do I manually pair the door position sensor to the door control module? (See figure below). Aladdin Connect is a smart garage door opener from the Genie brand. When the power on the door control module is off, the door sensor begins a fast flash and attempts to communicate, but when it fails, it pauses and then retries. This can happen if a the door sensor has never been setup or if door button has been disassociated from a door position sensor by pressing and holding the door button on the door control module until it beeps and the blue LED above the door button begins to blink, then pressing the door button again and the blue LED goes off. Please check that your network is available and that there is adequate Wi-Fi signal strength at the door control module. Box 67 | Mt. Program the wireless keypad to the garage door opener on a single door. Im receiving an error when I try to register my device. You can also check the battery level on the door position sensor by momentarily pressing the button. If the doors status is not correct, try looking at another app and then going back to this app, which will refresh the data on the screen. When you connect your smartphone to the gdocntl-xxxx network, the smartphone app gets a list of networks that the garage door opener can see. Genie garage door opener supportModel 3120 - Connected Pro Series. At the top of the page, tap to turn the green switch on the right-hand side of the screen off. For example, if DOOR 1 has been open for longer than 1 hour on either Monday, Wednesday, or Friday, perform an action. Troubleshooting Guide- for models 1022, 1024, 1042, 2022, 2024, 2042, 2027. Staples can cut insulation and short wires. The easiest way to find out if you have adequate signal strength is, Connect your smartphone to your home Wi-Fi network. When you pull the activation tab on the door position sensor, the door sensor will automatically look for and pair with door button 1 on the door control module. Blinking Green light - The Door Control Module is connected to Wi-Fi router, but not connected to the internet or the cloud server. Similarly, if you moved into a new home and want to assume ownership of the device, scan the QR code to take ownership. You can click on the offline text to show an error message and then click on configure Wi-Fi. You must physically go to the door and operate the door locally from a wall console or remote to make sure the door is working. If you no longer have access to the old account, contact customer care and they can help you transfer ownership. A solid green light means your device is successfully connected to your home Wi-Fi network and has established a secure communication link to the cloud. How do I delete an existing association between a door button and sensor? Once a mounting location has been determined, remove the mounting bracket from the back of the door control module, plug in the power cord to the power outlet, and connect the plug to the door control module. The notifications are customized by going to the main menu and selecting manage notification. If still flashing green, determine if something in the location is the cause: Has the ISP, router, or router settings changed. 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