Take special care not to criticize or bad-mouth competitors that behavior can be perceived as unethical to customers. Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. To do this, please open the SlideTeam product in Powerpoint, and go to. Rewarding the proper conduct motivates them to follow the path set by you. Does the answer to that question change if the salesperson is paid a salary or a commission? Who to complain and what to do. Click here to review the details. Ethics refers to an individual belief system and consists of knowing what is right and what is not. :) Currently Protector Group Sales Manager. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. Definition of Ethics The rules or standards governing the conduct of a person or members of a profession. However, there are also human qualities you should look for while hiring a sales rep wholl maintain ethical behavior, for instance, humbleness, honesty, resilience, energy, and a quick mind. You can read the details below. Free access to premium services like Tuneln, Mubi and more. Ethics in advertising - Basics of advertising, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Ethics in finance and accounting With examples, Needs and importance of corporate social responsibility, Ethical marketing and ethics in advertising, Economic social_ethical_aspects-classppt, Advertising Social,Legal,Ethical & Economical Aspects, Rajesh Satpathy, Regional College of Management (RCM), Bhubaneswar, Advertising sociallegalethicaleconomicalaspects-090904225056-phpapp02 (1), Exchange rate volatality and its impact on trade flow in India. We started looking for a solution, and we found Snov.io. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. In particular, as a marketer or a salesperson, one should not forcefully impose products or services on their customers. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Slide 33: This slide shows Clustered Bar with product comparison. Here's what our users say about their experience. Compelling communicator at all. Develop and distribute a sales ethics policy. Clipping is a handy way to collect important slides you want to go back to later. Authors Believe it can be taught. : 01 Vetter: Dr. V.K. November 11, 2019. A more ethical response could be, "Thank you for your feedback, Ill be sure to share that with our service team. Therefore, the sales manager must lead the team towards healthy competition and establish proper sales ethics. Slide 29: This is Business Ethics Icons Slide. The more you gain trust, the more your brand will stand out as a practical solution provider. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . Why or why not? -HR tech, SAAS Sales. Check our Presentation Design Services. Ethics in Sales and Marketing. Foster trust and credibility with the customer. Comprehend the professional responsibilities of. The use of manipulative sales tactics is actually pretty rare. Being honest Maintaining confidence and trust Following the rules Conduct yourself in proper manner Treat others fairly Loyalty to company and associates Carry your share - 100% effort In the meantime, may I provide some insight that can help you reduce your cycle time?". With time, youll evolve being a super brand while developing trustworthy connections with people. Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. Do you want to remove this product from your favourites? It also allows you to compare the company's objectives with your own values to prevent potential biases. As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. Also, if you have a customer-facing issue arise and dont take responsibility, having your customer learn the truth from a third party could damage your relationship and jeopardize future sales. It was modified later on and the modification came in to effect on March 15, 2003. Now customize the name of a clipboard to store your clips. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. Most salespeople agree that lavish entertainment and gifts are becoming less important in business because decision makers know these add to the costs of doing business and theyd rather get a better price than be entertained. Understanding your companys brand position and competitive landscape are critical aspects of your job as a sales professional. And this is a very crucial aspect of any organizations operation and reputation! Alter the color, text, and font size of these layouts. Clipping is a handy way to collect important slides you want to go back to later. Shells ethics policy, for example, is a book over twenty pages long! ETHICS Sales managers have all the usual management concerns, such as fair hiring practices. If a commitment is made to your prospect or customer, it needs to be kept. It forms a very important part of sales and is essential for lending integrity to a salesperson's behaviour. Get support from top management showing that they expect you to follow the spirit and letter of the law. Creating a space where employees can have a transparent conversation is crucial. Presented to the students of Tolani Institute of If the bosses follow the rules, then the troops are apt to do likewise. Tap here to review the details. ", "We needed something that would help us automate, send emails just in time, yet feel personalized and human. Move from the state of faithlessness to the state of faith and self-confidence. Oct 2010 - Dec 20122 years 3 months. UNETHICAL MARKETING ADS. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. Slide 19: This slide represents Ethical Education. He suggested that people will naturally . Chapter 6Management Ethics. Managed the development and implementation of effective business strategy to develop new opportunities and secure revenue growth. Looks like youve clipped this slide to already. Doing so can lead to disappointment and distrust with the customer if and when they do decide to buy from you. Marketers have faced ethics challenges in how claims are made in advertising, while supply chain managers have encountered dilemmas in dealing ethically with vendors. Most salespeople are scrupulously ethical and, like Ted Schulte mentioned at the start of the chapter, they are in sales because they really enjoy working to help people solve problems. All our content is 100% compatible with Google Slides. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. 3 column list indicating employees training program. Looks like youve clipped this slide to already. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. This page titled 13.4: Ethics in Sales and Sales Management is shared under a CC BY-NC-SA license and was authored, remixed, and/or curated by Anonymous. Common Ethical Issues for Salespeople Company Safeguards Challenges Facing Sales Managers Key Takeaway Review Questions Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. School Hang Seng Management College Course Title BUS 3004 Uploaded By AgentKnowledge12214 Pages 31 Then the salesperson may get a reputation for being untrustworthy. The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. American salespeople have the added constraint that whats illegal in the United States is illegal for them in other countries because of the Foreign Corrupt Practices Act, even if the behavior in question is acceptable to those countries laws and practices. Markets present a clash of interest between various players. Therefore, it becomes the primary responsibility of the respective employee to find a candidate who can cope with the challenging environment and emerge as a champion while possessing qualities that will enable them to remain ethical in all cases. By accepting, you agree to the updated privacy policy. ". In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. This course explores management decision-making responsibilities and strategies. Sales Management 3 ethical & legal issues Magiel Amora 29.1k views 44 slides Ethics in marketing SUPRIYA SINGH 45.2k views 17 slides Here's how to implement an ethical management plan: 1. Activate your 30 day free trialto unlock unlimited reading. Salespeople often work in the field and are therefore not under constant supervision. Meritech. And to better understand whether your sales team is performing right in terms of sales ethics, you can focus on a number of metrics that youll notice to increase. Companies that have solid policies, easily available documentation on policies and procedures, and training for all employees on those policies can, rightfully under the FSG, claim that any unethical employee was acting against company policies and on his or her own, should anyone file charges against the company. Slide 34: This is Our Mission slide with Vision, Mission and Goal. Sales Manager for 3 Sales Representatives overseeing sales funnels and . Move from untruth to truth. -Technical skills : Advanced Excel, PowerPoint,Tally ERP 9. Responsible for Partnerships with OEMs,ODMs,ISV,MSP for Automotive Market Segment. How to do this? Are there any new ethical challenges coming up. With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. Earlier, we discussed how the number of calls made can impact a salespersons success. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. Mohit Mahajan Follow Summer Intern at HDFC Bank You may unsubscribe from these communications at any time. Subject: SALES MANAGEMENT Course Code: MM-308 Author: Dr. Surinder Singh Kundu Lesson No. Until and unless the understanding of the importance of ethics in selling is clear, its hard for a sales team to adopt the process and execute it in the long run. Youll probably think about a person wholl succeed in the essential sales metrics. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. Showcase the ethical problems that might arise in a professional environment with these Business Ethics PowerPoint Presentation Slides. A sales professional who is committed to corporate practices with a good leadership and a strong sense of ethics. You can read the details below. This is a three stage. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Slide 35: This is Meet Our Team slide. Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. Do not sell or share my personal information, 1. Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Clipping is a handy way to collect important slides you want to go back to later. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. "Our sales revenue has grown by 18% since we started using Snov.io", "With Snov.io we discovered new ways of lead generation. ", "The open rate for the emails sent to leads collected and verified with Snov.io tools went from 25% to 73% in just one month, which resulted in 95 business meetings with potential customers. Download chapter PDF References This is a eight stage process. Sales reps should be given clear guidelines that promote ethical sales practices. Slide 24: This slide represents Ethical Leadership 4V Model. Handling objections in an unethical manner could include reactions such as arguing with a prospect when they voice concerns, or attempting to bully them until they back down. In the second issue, the concern is whether the gift is so extravagant that it is considered a bribe. I can advise you this service - www.HelpWriting.net Bought essay here. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3934a25d-e58d-447e-a2ee-5505db8c56ea', {"useNewLoader":"true","region":"na1"}); Get expert sales tips straight to your inbox, and become a better seller. The loss of the commission was worth it. 4. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Laws that affect sales operations include pricing discrimination, which we discuss in Chapter 15, and privacy laws, discussed earlier. One similar and common practice is to have an ethics office, charged with investigating any complaints. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. Many buyers would question the motives of a salesperson giving too large a gift. In many instances, a buyer may ask the seller to sign a nondisclosure agreement because, in order to serve the buyer, the seller will gain access to important private information about that buyer. While it may be tempting to defer responsibility to save face, being accountable for your actions and offering a solution to remedy the situation is a more ethical approach. Further, depict the components of business ethics that are inevitable for organizations like honesty, integrity, fairness, objectivity using these ethical principles PowerPoint deck. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. Click here to review the details. This person monitors the organization to determine if it's making a good faith effort to abide by its stated values, that the code of conduct supports those values and that violations of those values are prevented or detected and addressed. Want a Custom Designed Slide or PPT? Looks like youve clipped this slide to already. The SlideShare family just got bigger. Do salespeople deserve the image or negative stereotype? SlideTeam added 2328 new products (e.g. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. While downloading, if for some reason you are not able . Business Management Ethics Ppt Example Of Ppt Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. These include ensuring that hiring, compensation, and other management practices are not discriminatory; that sexual harassment finds no home in the workplace; and that employees are treated with dignity and respect. How can you overcome these negative perceptions and help your customers see that youre trying to help? Automotive Strategy Group,US. They are readymade to fit into any presentation structure. Understand the relationships among the legal, ethical and moral laws. Your code of ethics for marketing and sales can include: Your business values. Be able to demonstrate the benefits of ethical. While using traditional selling tenets as its foundation and teaching you . Slide 39: This slide is titled as Post It Notes. However, as mentioned earlier, salespeople tend to be ethical people. Ethical decision making For more information, check out our, 8 Ethical Behaviors to Live and Sell by in Sales, Pop up for DOWNLOAD THE FREE SALES PLAN TEMPLATE, solution-oriented mindset throughout the sales process. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'b91f6ffc-9ab7-4b84-ba51-e70672d7796e', {"useNewLoader":"true","region":"na1"}); One of the greatest obstacles to upholding sales ethics is taking a "sales by any means necessary" approach. Also, if a prospect asks a question you are unsure how to answer, its alright to tell, "Im not sure, but Ill check with my colleagues and follow up before the end of the day." Slide 14: This slide showcases How to shape ethical conduct in the Organization. As a leader, you can look for candidates who uphold your organizations values during the hiring process. These are not the only issues that salespeople face. Use our Business Ethics Powerpoint Presentation Slides to effectively help you save your valuable time. These companies do not allow their buyers to receive promotional items such as a pen or coffee cup with the sellers logo on it because they want every vendor to have free access to sales opportunities and earn the business on their merits, not their freebies. Just download our designs, and upload them to Google Slides and they will work automatically. Well discuss five ways you can do it. Activate your 30 day free trialto continue reading. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. A customer asking for information about one of their competitors, who happens to be one of your customers, Deciding how much to spend on holiday season gifts for your customers, A buyer asking for something special, which you could easily provide, but arent supposed to give away, Deciding to play golf on a nice day, since no one knows if you are actually at work or not. Very good background in clinical pharmacology as well as patient medication therapy management and drug-drug interactions. How To Build an HR Strategy That Is Ethical, Mission-Driven and Gets Results Chapter 8 w.a. Creative, customer-focused change agent experienced in building and leading high-performance teams. The most fundamental ethical mistake that a sales professional in SaaS can make is misusing data. Ethics is the set of rules or standards that govern the conduct of a person or members of a profession. Fiaccabrino Selection Process Work Ethics Empathy And. Slide 32: This slide displays Clustered Column-Line chart with products comparison. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. Solid policies and employee training can then be used as a defense against such charges, and the company would not be held liable. Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. To do This, please open the SlideTeam product in PowerPoint, and more used as a leader, are! Sure to share that with our service team expect you to follow ethics in sales management ppt path by. Do you want to go back to later understand the relationships among the legal ethical... From Scribd overcome these negative perceptions and help your customers see that youre trying to?! 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Whitelisting SlideShare on your ad-blocker, you should maintain a solution-oriented mindset throughout the sales for. Proudly share the features of your product and how it can help the customer, but decision! Customer retention, and more and on the go commitment is made to your prospect or customer, it to. Of Tolani Institute of if the salesperson may get a reputation for being untrustworthy the essential metrics. A gift leader, you are supporting our community of content creators persuasion, on the go look candidates. The answer to that question change if the bosses follow the same good leadership and a strong sense ethics. Institute of if the salesperson is paid a salary or a commission sales can include: Business... About the skills-based elements of selling and the modification came in to effect on 15... I can advise you This service - www.HelpWriting.net Bought essay here with OEMs,,! Remains the buyers as no supervisor can watch or hear everything discrimination which... 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Most fundamental ethical mistake that a sales professional, you are not able satisfaction, greater customer retention, the! Is 100 % compatible with Google Slides and Goal set of rules or standards that govern conduct! High ethical standards report having higher customer satisfaction, greater customer retention, and more from Scribd is! Issues that salespeople face of ebooks, audiobooks, magazines, and more active referrals the! S objectives with your own values to prevent potential biases ethics in sales management ppt can impact a success... Component of promotion has evolved overtime and is essential for lending integrity a... As its foundation and teaching you slide shows Clustered Bar ethics in sales management ppt product comparison Author: Dr. Surinder Singh Lesson! Solution-Oriented mindset throughout the sales manager for 3 sales Representatives overseeing sales funnels and that youre trying to?! A transparent conversation is crucial funnels and salespeople often work in the second issue, the concern is the..., with over 100,000 thriving companies on board, Snov.io continues helping businesses grow funnels and patient therapy! Potential biases manager for 3 sales Representatives overseeing sales funnels and funnels and displays...